aiden.agent
AI based automated customer service solutions
aiden.agent integrates the most advanced AI technologies. It can support up to 40 languages, handle 30-50% of communication (voice and text), and work just like a real agent. Artificial agent – real value.
Optimise your costs,
improve your CX
Introducing aiden.agent, an innovative customer service solution that harnesses the power of AI to transform the way businesses engage with their customers. By seamlessly integrating cutting-edge AI technologies, aiden.agent offers a human-like experience that sets it apart from traditional approaches.
The high-quality speech synthesis engine is based on natural voice data and it can speak like a native-speaker. It has advanced speech-to-text functions that understand words like no other software, creating the same feeling as talking to a human. No waiting time needed – aiden picks up the phone instantly anytime. It can be trained to do anything for you.
How aiden.agent works
Any format of the issue
The incoming case can be either call or text based, aiden can handle both.
AI-based volume management
aiden handles an infinite number of calls simultaneously with no waiting time, and a continously improving knowledge base. If it is necessary to connect to an operator, it collects the data, understands the problem, and by passing this on to the agent, it saves time and costs for customer service.
Aiden analyses every case
aiden.analytics analyses every conversation according to the given ruleset. If it founds an error, it forwards it to QA team.
Listen to aiden on call
aiden.agent features
With aiden.agent, customer support becomes effortless as AI-based agents handle frequently asked questions, tackle complex tasks, and effortlessly navigate seasonal peaks in demand. This automation ensures optimal customer experience (CX), while simultaneously optimizing resources and maintaining exceptional quality.
Zero waiting time with
7/24 availability
The system can be trained from
FAQ to complex processes
Available up to
40 languages
Managing peaks/outages
width unlimited capability
Training & recruiting
time can be reducated
Available up to 40
languages
Try & buy now!
Contact us and try our AI-based customer support tools now free for 1 month!
aiden.agent in operation
The implementation of aiden is preceded by a systematic analysis based on 25 years of call center experience. The subject matter expert team analyzes inbound calls and transactions and our QA analysis team conducts gap analysis and segmentation. We determined the percentage of transactions that can be automated instantaneously. In this case, we have analyzed more than 125.000 transactions. Up to 50% of transactions can be automated using artificial intelligence reducing the workload on human operators with 24/7 coverage enabling the ultimate customer experience. Overall, out of 125.000 contacts, aiden.agent was able to handle 42% of cases, saving 30% of costs.
aiden.agent is available in text channels
aiden is an omnichannel tool that can also be used in text channels to communicate with customers. This can be a valid alternative to voice-based services. aiden can be implemented in chat interfaces and can also be used to support major social media websites.
plus custom systems