aiden.apps
Swapcom
Swapcom is a new innovative, back-office tool created for companies in the field of customer service. The development and automation solution enables a faster and smoother warranty process for customers and partners, thereby increasing time efficiency and customer satisfaction. Simplify the customer journey, and empower your employees.

Why to use Swapcom
One of the standout features of Swapcom is its robust automation capabilities. From warranty registration to claim processing, the system intelligently guides users through each step, all in a user-friendly digital environment.
This not only accelerates the entire warranty management journey but also reduces the reliance on phone-based interactions. Customers can effortlessly submit warranty claims, check coverage details, and receive updates, all at their convenience. This tool serves as a linchpin for businesses, enabling them to expedite warranty-related processes and provide swift resolutions to customer claims.


Customers can effortlessly submit warranty claims, check coverage details, and receive updates, all at their convenience. Swapcom is designed with GDPR compliance at its core. Customer data is encrypted, securely stored, and only accessible to authorized personnel, ensuring that sensitive information is treated with the utmost care.
By adopting a privacy-focused approach, businesses can build trust with their customers, knowing that their personal data remains protected throughout the warranty management process. This tool not only expedites warranty-related processes but also upholds the critical aspect of GDPR compliance.
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Key features
Swapcom is adept at seamlessly handling warranty-related tasks, all while eliminating the need for traditional phone-based customer service. By leveraging automated workflows, it empowers companies to efficiently manage warranties, providing a streamlined experience for both customers and partners.

Simplified feedback without
telephone communication

Reduced number of telephone
calls considered as a burden

Less need for
human resources

GDPR compliant with 2-factor
authentication

Warranty replacement process
without Customer Service