UCC and aiden.tech wins the TITAN Business Awards in the Customer Service AI category

We are thrilled to announce that UCC and aiden.tech has been recognized with the prestigious TITAN Business Awards, taking home the top honor in the Customer Service - Artificial Intelligence category, Platinum level!

This marks another significant achievement for our company, following our latest recognition as a Winner in the American Stevie® Awards. Competing against some of the most influential companies globally, including HP, Amazon, Meta and others, this award puts us on the map alongside the industry’s true titans. It highlights our continuous commitment to excellence in delivering cutting-edge AI-driven customer service solutions.

The TITAN Business Awards recognizes the most innovative companies, products and leaders globally. The award draw entries from all over the world, with this year's participation from over 1,200 organizations spanning 50+ countries, showcasing exceptional talent and groundbreaking solutions. This award spans across industries and business sectors, providing a platform for companies of all sizes to showcase their achievements and benchmark against the best in the world.

Our journey towards this recognition was powered by aiden.tech, which reflects UCC’s relentless drive for innovation. At the heart of our success there are three key components:

  • aiden.agent: AI-driven customer service solutions that automate and enhance customer interactions.
  • aiden.analytics: Advanced analytics providing real-time insights and minimizing risk while maximizing customer experience (CX).
  • aiden.apps: AI-based tools that streamline both front and back-office processes, optimizing performance and customer satisfaction.

These AI tools are designed to revolutionize customer engagement and deliver exceptional results for our clients. Our AI solutions are redefining the contact center experience by providing efficient, personalized service and elevating the standard of customer support globally.

What’s Next? We are proud of this significant achievement, but we’re not stopping here. Stay tuned, as we continue to innovate and push the boundaries of what’s possible in customer service and AI solutions. We’ll be sharing more exciting developments soon!